Last updated: 6 November 2026. This notice covers the public website of ECOMMERCE SOLUTIONS GROUP – IFZA (Ecommerce Solutions Group), Dubai, United Arab Emirates.
1. Who is responsible for your information?
ECOMMERCE SOLUTIONS GROUP – IFZA is responsible for the personal information it receives through this website. For an enquiry about your information, use the contact form and write “Privacy request” at the start of your message. Business identification is available on our Company information page.
2. What we receive
If you contact us, we receive your name, email address, optional company name, message and your acknowledgement of this notice. Our hosting and security services also process technical information such as IP addresses, request times, browser information and error or access logs. Please do not send payment information, passwords, identity documents or sensitive personal information through the form.
3. Why we use it
We use enquiry details to answer your request, discuss the services you asked about and keep relevant business correspondence. We use technical information to deliver and protect the website, investigate errors and limit abusive submissions. We may also retain information when necessary to comply with legal obligations or establish, exercise or defend legal claims.
The form asks for your consent to use your details for the enquiry. Where applicable law permits it, processing may also be necessary for steps you request before a contract, an existing contract or a legal obligation. Contacting us does not subscribe you to a newsletter or advertising list.
4. Providers and international processing
Our website is hosted by Hostinger; the selected hosting location is Malaysia. Enquiry messages are sent to our business administration mailbox with Proton Mail. Hosting, security, email delivery and authorised website administration providers may process information as needed to operate these services. Our team operates from the United Arab Emirates, and provider infrastructure or support may involve other countries.
These locations may have different data protection laws from your country. Any safeguards required by applicable law must be addressed for the relevant processing. Contact us for information about providers and transfer arrangements relevant to your request. We do not sell personal information or publish enquiry messages.
5. Storage and retention
Enquiries are delivered as email correspondence. We retain relevant correspondence while dealing with your request and for as long as reasonably needed for the resulting business relationship, records or legal obligations. Technical logs, security controls and backups have separate operational retention periods. Information should be deleted or anonymised when it is no longer needed, subject to legal retention requirements.
6. Your rights and choices
Depending on the law that applies, you may request information about our processing, access to your information, correction, deletion, restriction, portability or objection. You may withdraw consent for future processing based on that consent; this does not retrospectively invalidate processing already carried out. You may also raise a concern with the competent data protection authority where applicable.
Contact us using the form and describe your request. We may need proportionate information to confirm your identity before disclosing or changing records. Do not send identity documents unless we request them through an appropriate channel.
7. Cookies, security and children
See our Cookie Policy for browser technologies. We apply reasonable safeguards, but no website or email system can guarantee absolute security. This is a business-services website, not a service directed at children. We do not use enquiry information to make automated decisions with legal or similarly significant effects.
8. Changes
We update this notice when the website or its processing changes. The date above identifies the latest revision. Individual client engagements may require additional privacy terms or data-processing agreements.